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Senior Technical Support Engineer

Job Attributes

Job Id:

16784

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27601

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Piper Companies is currently supporting a Cloud Management client here in the RTP area.  This client is exploding with growth and their support team is getting larger.  The ideal Senior Support Engineer candidate will be well-rounded in Linux, Windows, Network protocol, backup and storage and virtualization technologies.  Cloud automation experience is also preferred.  This is a great company with a leading-edge product who puts a ton of effort into hiring the right people. 

 

Responsibilities for the Senior Support Engineer include:

  • Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills
  • Independently diagnose and resolve problems within our sphere of the customer environment
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Design, define and document support processes, training and knowledge-base articles for customer and internal consumption.

 

Qualifications for the Senior Support Engineer include:

  • 5+ years doing enterprise technical support in storage or backup verticals, including advanced issues such as snapshots, replication, data recovery, networking, and vmware administration
  • Must have outstanding problem-solving skills
  • Must have good technical knowledge of vmware, backup methodologies, and linux
  • Experience with scripting languages (Python, Perl…) is a big plus
  • Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues

 

Compensation for the Senior Support Engineer includes:

  • Salary Range: $90,000-$110,000 based on experience
  • Full Benefits: Medical, Dental, 401K and PTO
  • Direct Hire Opportunity

 

Please send resumes to Jeremy Chavis at jchavis@pipercompanies.com

 

Key Words

Software engineer, support engineer, technical support, troubleshooting, customer support, application, network protocol, linux, windows, remote, SQL, VMware, enterprise application, software as a service, vacation, benefits, PTO, 401K, database, server, network engineer, systems engineer, sys admin, systems admin,

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New Search

Job Id:

16784

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27601

Security Clearance:

No Clearance

Business Unit:

Piper Companies