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Software Support Specialist

Job Attributes

Job Id:

19159

Job Category:

Software Applications & ERP

Job Location:

Kennett Square, PA  19348

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Piper Companies is seeking a Software Support Specialist to join an innovative technology solutions firm dedicated to serving investment and risk management needs for its clients. 

Responsibilities of the Software Support Specialist include:

  • Join application development team to work with internal users through the resolution and support of questions within the platform
  • Develop short term solutions for platform issues
  • Coach users on best practices and new features within the SaaS platform
  • Assist the technology team in identifying software requirements
  • Participate in the development process through testing new features, and at times, creating one off solutions for edge cases
  • Coordinate with other development and business teams to ensure the accountant’s full system needs are met
  • Perform data analysis tasks of user data in SaaS solution to help shape the future direction of development
  • Experiment with new processes in order to grow and improve effectiveness
  • Convert support from a reactive into a proactive function
  • Around month end close this role might include longer hours, staggered hours or weekend support as needed.  The goal is to keep this to a minimum and can be offset via flexing time

Qualifications for the Software Support Specialist:

  • Experience with SQL or similar technologies
  • Enjoy working in operations environment that at times will include time sensitive problem solving
  • Prioritize multiple requests including risk analysis in an organized fashion
  • Growth minded outlook
  • Ability to read code, make suggestions to developers
  • SQL Querying
  • App support experience (this isn’t a desktop support role)
  • Bachelor of Science in technology related field

Compensation for the Software Support Specialist position includes:

  • Salary Range: $70,000 - $85,000 based on experience
  • Full benefits package

Please send qualified resumes to Karen Pallone at kkpallone@pipercompanies.com

Apply Now

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Job Id:

19159

Job Category:

Software Applications & ERP

Job Location:

Kennett Square, PA  19348

Security Clearance:

No Clearance

Business Unit:

Piper Companies