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Software Support Specialist

Job Attributes

Job Id:

20127

Job Category:

Software Applications & ERP

Job Location:

Wilmington, DE  19801

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Software Support Specialist

Piper Companies is seeking a full time Software Support Specialist for a client located in the Wilmington, DE area.

The Software Support Specialist will be joining their application development team to work with internal users through the resolution and support of questions within the platform.  Embedded in the development team this role’s primary responsibility is to manage client satisfaction.  Due to their growing user base, this hire will be an addition to the currently singular member on the accounting support function. 

Characteristics of the role:

  • Super user for the accounting SaaS platform and internal tools
  • Track, triage and refine support issues
  • Develop short term solutions for platform issues
  • Coach users on best practices and new features within the SaaS platform
  • Assist the technology team in identifying software requirements
  • Participate in the development process through testing new features, and at times, creating one off solutions for edge cases
  • Coordinate with other development and business teams to ensure the accountant’s full system needs are met
  • Perform data analysis tasks of user data in SaaS solution to help shape the future direction of development
  • Experiment with new processes in order to grow and improve effectiveness
  • Convert support from a reactive into a proactive function
  • Around month end close this role might include longer hours, staggered hours or weekend support as needed.  The goal is to keep this to a minimum and can be offset via flexing time

Qualifications:

  • Experience with SQL or similar technologies
  • Enjoy working in operations environment that at times will include time sensitive problem solving
  • Prioritize multiple requests including risk analysis in an organized fashion
  • Growth minded outlook

Bonus Points:

  • Accounting or hedging knowledge
  • User support experience
  • System performance testing experience

Compensation/Benefits:

  • $75,000 - $85,000/Year
  • Comprehensive benefit package; Medical, Dental, Vision, 401k, and Paid Time Off, bonus eligibility

Please send resume to Eric Bell: ebell@pipercompanies.com

Keywords:
software support, application support, SQL, query, querying, queries, 401k, benefits, vacation

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New Search

Job Id:

20127

Job Category:

Software Applications & ERP

Job Location:

Wilmington, DE  19801

Security Clearance:

No Clearance

Business Unit:

Piper Companies