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Sr. Technical Support Engineer

Job Attributes

Job Id:

17640

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27560

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Sr. Technical Support Engineer

Piper Enterprise Solutions is seeking a Sr. Technical Support Engineer for an industry leading technology company in the Raleigh Durham, North Carolina area.  The Sr. Technical Support Engineer will be providing world class networking support and service to clients worldwide.  A successful candidate for the Sr. Technical Support Engineer will possess excellent problem-solving skills with an aptitude to learn new technologies.

 

Responsibilities for the Sr. Technical Support Engineer include:

  • Provide support on cutting edge technology
  • Manage and handle critical customer issues and problems in a timely and professional manner
  • Drive new projects to further develop the team around best practices
  • Analyze customer issues and break downs to eliminate future issues

 

Requirements for the Sr. Technical Support Engineer include:

  • Over 5 years of IP/Networking and routing protocols
  • Experience with ASR9K, IOS-XR, and protocols such as IPv4, IPv6, MPLS, Quality of Service, or L2VPN
  • Strong customer service and communication skills
  • Bachelor’s Degree or equivalent work experience

 

 

Compensation of the Sr. Technical Support Engineer: $45-65/hr plus a comprehensive benefits package

 

Please send resumes to JAllen@pipercompanies.com

 

  • No relocation assistance, sponsorship, or C2C arrangements available

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New Search

Job Id:

17640

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27560

Security Clearance:

No Clearance

Business Unit:

Piper Companies