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Sterling File Gateway Support Specialist

Job Attributes

Job Id:

31922

Job Category:

Not Defined

Job Location:

Owings Mills, MD  21117

Security Clearance:

Not Defined

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions

JOB DESCRIPTION

Job Title:            Sterling File Gateway Support Specialist

Location:            Owings Mills, MD

Duration:            6+ Month


Summary:

Our client is looking for a Sterling File Gateway Support Specialist int their production support environment. This is on a distributed platform in a UNIX environment. You will provide support to the user community to help onboard and troubleshoot new file transfers. The successful candidate will have an overarching understanding of all things related to Managed File Transfers using IBM products including SFG, Sterling Integrator/B2B, use of the Sterling Control product as well as Connect: Direct in a distributed Unix-based environment. Experience in SFG and related products using V6 is highly preferred.   


Responsibilities:

-         Creating, updating and monitoring of Control Center rules, actions, alerts, schedules, new server connections. 

-         Coordinate with internal network team as well as 3rd parties such as ATT, Sprint, AbilityNet to establish new connections or updates to existing connections. (Onboarding, Servers replacements, IP/Port changes, decomms)

-         Support internal and external users.

-         Working with partners that are having issues sending and receiving data.

-         Work with the Enterprise security and Networking teams.

-         Primarily on UNIX, Linux, and Windows


Requirements:

-         The candidate must have experience in supporting internal/external file transfers using SFG, C:D and familiar with various protocols including PGP, SFTP, FTPS, etc. used in those transfers.  

-         The candidate needs to be able to follow established procedures regarding ticket processing and completion, Change Management procedures performing the appropriate steps to assist in provisioning, supporting file transfers in incidents, and to quickly learn and leverage in-house developed applications and systems used to facilitate the use of the IBM file transfer products. 

-         Gather connection specifics such as IP, port, node name, credentials, destination paths, file naming conventions, DCB information, trigger file specs etc……

-         Knowledge and experience in Unix Shell, Linux, and Windows scripting, SSL/TLS certificates, Autosys job scheduling, load balancing, and the implementation of alerting and notifications and monitoring file transfer performance and availability.   

-         Experience with SQL in a SQL Server and/or a DB2 LUW is required. 

-         The ability to support software upgrades, applying maintenance of Sterling File Gateway, Connect: Direct, Sterling Integrator/B2B, and Sterling Control Center highly desirable. 

-         The successful candidate must have a record of transparency, demonstrated ability to communicate in both writing and verbally inside and outside the Managed File Transfer team to management, applications support, development, and UNIX infrastructure teams and Enterprise Security for IP whitelisting and firewall configuration.      

-         Working with internal and external clients in supporting file transfer needs – developing, provisioning, troubleshooting is required. 

Preferred:

-         Knowledge of NDM (Network Data Mover) aka Connect: Direct / Mainframe is highly desirable.

-         Working knowledge of AWS cloud services is highly desirable. 


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New Search

Job Id:

31922

Job Category:

Not Defined

Job Location:

Owings Mills, MD  21117

Security Clearance:

Not Defined

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions