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Tech Support Engineer

Job Attributes

Job Id:

19173

Job Category:

IT Infrastructure

Job Location:

Morrisville, NC  27560

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Piper Enterprise Solutions is looking for a Tech Support Engineer in Morrisville, NC to work for a cloud data management company.

 

Responsibilities for the Tech Support Engineer include:

  • Respond to and solve all tiers of technical support issues
  • Create and implement support methodology for end-users and customers
  • Adhere to escalation rules to send unsolved issues to the proper team
  • Close out and correctly document the steps to solving the issue
  • Able to quickly and effectively respond to end-user issues

Qualifications for the Tech Support Engineer include:

  • 5+ years doing technical support in a storage/cloud/data enterprise environment
  • Prior work handling advance issues (i.e. replication, snapshots, VMware/virtual storage, network, data recovery and backup)
  • Strong knowledge of Linux, backup, VMware or virtual technology
  • Prior work experience at companies like NetApp, Simplivity, Tegile Systems, Cisco, Qlik, Nimble, DXC, Cohesity Dell EMC is a strong preference
  • Bachelor’s Degree in Computer Science or similar field highly preferred

Compensation for the Tech Support Engineer includes:

  • $90,000-$110,000 based on experience
  • Competitive Benefits Package

 

Please send all resumes to Ethan Foster at efoster@pipercompanies.com

 

Keywords

Tech Support Engineer, Technical Support Engineer, Support Engineer, Network Engineer, Network Support Engineer, NOC Engineer, Escalation Engineer, Support, Supported, Supporting, VMWare, virtual, storage, backup, back up, back-up, Linux, Unix, Red Hat, RHEL, recovery, data recovery, escalation, escalate, ticket, tickets, solve, solving, solver, problem solver, NetApp, Net App, Dell EMC, EMC, HP, Hitachi, Springpath, Tachyon Nexus, Tegile Systems, Cisco, Tegile, Infinidat, Simplivity, Nimble, Qlik, Cohesity, DXC

 

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Job Id:

19173

Job Category:

IT Infrastructure

Job Location:

Morrisville, NC  27560

Security Clearance:

No Clearance

Business Unit:

Piper Companies