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Technical Support Engineer Tier II

Job Attributes

Job Id:

16540

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27612

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Piper Companies is currently looking for a Tier II Technical Support Engineer in RTP, NC to support a Data Storage Technology firm.

 

Responsibilities for the Tier II Technical Support Engineer include:

  • Provide support to customer/users where the product is highly technical or sophisticated in nature.
  • Responds to situations where first-line product support has failed to isolate or fix problems for customer.
  • Represents the company to the customer ensuring the customer is satisfied.
  • Responsible for providing telephone, email, chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various backup software applications.
  • Answers questions about installation, operation, configuration, customization, performance and usage of assigned products. Verifies warranty entitlement and determines appropriate action.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Provides basic remote deployment, maintenance and consulting services.

 

Qualifications for the Tier II Technical Support Engineer include:

  • Microsoft Operating Systems/Hyper V
  • Experience with OS Linux Suse/ RedHat – command line
  • Experience with w/TCP/IP Ethernet networking configuration/troubleshooting
  • Experience with Server Hardware troubleshooting
  • Experience using tools like WebEx, VI Knowledge & Experience with backups technologies a plus.
  • Good communication skills, both written and verbal
  • Interpersonal and collaboration skills
  • Strong troubleshooting skills
  • Ability to work independently and with a strong sense of urgency
  • Ability to manage priorities, follow-through on issues until closure Other Key Attributes  
  • Thirst for knowledge and tenacity to dive in   Proactive and willingness to help customers and mentor peers  
  • Shows excitement and asks questions, naturally inquisitive

 

Compensation for the Tier II Technical Support Engineer includes:

  • Salary Range: based on experience
  • Full Benefits: Medical, Dental, 401K and PTO

 

Please send resumes to Jeremy Chavis at jchavis@pipercompanies.com

 

Key Words

Microsoft, operating systems, technical support, tier II, customer support, Hyper V, Linux, command line, wTCP/IP, network, troubleshooting, storage, backup, server, hardware, switches, routers, routing, switching, backup software, problem solving, customer service, technical, engineer, technical support engineer,

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New Search

Job Id:

16540

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27612

Security Clearance:

No Clearance

Business Unit:

Piper Companies