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Technical Support Engineer (Voice)

Job Attributes

Job Id:

24459

Job Category:

Software Applications & ERP

Job Location:

Durham, NC  27703

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Technical Support Engineer (Voice)

Piper Companies is seeking a Technical Support Engineer (Voice) for a world leading technology firm in the Raleigh-Durham, North Carolina area.  The Technical Support Engineer (Voice) will be responsible for the overall customer support of technical issues related to voice solutions.  An ideal candidate for the Technical Support Engineer (Voice) will possess excellent customer service and communication skills.

 

Responsibilities for the Technical Support Engineer (Voice) include:

  • Provide technical support via phone, email, and face to face via the web and remote access
  • Troubleshoot and problem solve complex technical issues
  • Create documentation covering cases handled providing technical guidance for the future
  • Collaborate and work within a team environment

 

Requirements for the Technical Support Engineer (Voice) include:

  • Over 2 years of technical support or voice engineering industry experience
  • 2+ years of experience working with voice solutions (Cisco products is highly preferred)
  • Experience with SQL Server and Windows Server
  • Strong problem solving and troubleshooting experience
  • Excellent customer service and communication skills
  • Bachelor’s Degree and/or relevant work experience

 

Compensation of the Technical Support Engineer (Voice) includes:

  • $70,000 – $100,000 annually with a full comprehensive benefits

 

Please send resumes to JAllen@pipercompanies.com

 

  • No relocation assistance, sponsorship, or C2C arrangements available

 

Keywords: Voice Engineer, Customer Support Engineer, Technical Support Engineer, Unified Contact Center, UCCE,  Network Engineer, UC Engineer, Unified Communications Engineer Raleigh, Chapel Hill, Morrisville, Durham, Research Triangle Park, Cary, RTP, Raleigh, Apex, Wake Forest, North Carolina, NC

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New Search

Job Id:

24459

Job Category:

Software Applications & ERP

Job Location:

Durham, NC  27703

Security Clearance:

No Clearance

Business Unit:

Piper Companies