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Technical Support Engineer

Job Attributes

Job Id:

18902

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27615

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Piper Companies is currently seeking a qualified Technical Support Engineer to join a fast-growing and collaborative team within the Raleigh, North Carolina (NC) market. This individual will have the opportunity to join a highly innovative company who is currently utilizing cutting edge technology and work alongside leadership that offers flexibility and internal professional growth opportunities.

 

Responsibilities for the Technical Support Engineer Include:

  • Provide enterprise level technical support to customers ranging from basic user questions to issues that require more in-depth technical and problem-solving skills via phone, web, email, chat and other support channels
  • Work with additional internal teams to assure standard procedures for proper escalation
  • Work with customers to provide prompt and accurate feedback
  • Participate in the creation and development of support document processes, training and knowledge base articles for both internal and customer consumption

 

Qualifications for the Technical Support Engineer Include:

  • 5+ years providing enterprise technical support in storage or backup verticals, including snapshots, replication, data recovery, networking and VMware administration
  • Established experience and/or knowledge with VMware / Virtualization, Linux, backup methodologies and network troubleshooting
  • Experience working in a ticketing que and managing a backlog
  • Scripting experience is a big plus (Python, Perl)

 

Compensation for the Technical Support Engineer Includes:

  • Salary Range: $90,000 – $120,000
  • Competitive Benefits Package

 

 

Please send resumes to Jared Iak at  jiak@pipercompanies.com  

 

 

Keywords: Technical Support Engineer, Technical Support, Support Engineer, Tech Support, Tech Support Engineer, TSE, Enterprise, Cloud Data Management, Data, Cloud, Backup, Recovery, CRM, Salesforce, Jira, Confluence, Atlassian Suite, Atlassian, Slack, Escalation, Storage, Backup, Snapshots, Replication, Data recovery, Networking, VMware, Virtualization, Linux, Scripting, Python, Perl,  Windows, SQL, Oracle, Exchange, Active Directory, NetBackup, Nutanix, Net App, Cloud/Amazon, Backlog, Windows Server, Command Line, GUI, Amazon, Azure, NAS product, Remedy, Atlassian, RedHat, RHEL, Centos, Hyper V, Virtual

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Job Id:

18902

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27615

Security Clearance:

No Clearance

Business Unit:

Piper Companies