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Technical Support Engineer

Job Attributes

Job Id:

19953

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27613

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Technical Support Engineer

Raleigh, North Carolina

 

Piper Companies is looking for a Technical Support Engineer to join one of the top IT companies in the world. The Technical Support Engineer will have the opportunity to run support on a variety of products. The Technical Support Engineer will be responsible for working a 50/50 split of support and project work. The Technical Support Engineer should be comfortable providing high level, Tier 2/Tier 3 Support.  The ideal Technical Support Engineer will be comfortable working a remote on-call rotation.

Responsibilities for the Technical Support Engineer:

  • Provide Tier 2 application/customer support for multiple products
  • Support in this role is more like Tier 3 for most support teams
  • Working to fix the issue the first time
  • High focus on customer service and timely completion
  • On-call rotation for after hours service and west coast support

Technical Requirements for the Technical Support Engineer:

  • 2+ years of System admin experience
  • 2+ years of Tier 1 and Tier 2 support experience
  • A+ certification is a plus 
  • Strong customer service experience 

Compensation for the Technical Support Engineer:

  • $40,000 - $50,000 base pay
  • Full Health, Dental, and Vision insurance
  • Competitive PTO and 401k package

 Please send resumes to Cameron Reynolds at creynolds@pipercompanies.com

Apply Now

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New Search

Job Id:

19953

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27613

Security Clearance:

No Clearance

Business Unit:

Piper Companies