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Technical Support Engineer - O365 / Skype For Business

Job Attributes

Job Id:

20966

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27518

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Piper Companies is currently looking for a Technical Support Engineer in Raleigh, NC. This position will present the Technical Support Engineer the opportunity to work within the Telecom/Data Communications industry and act as the SME for all Microsoft Technologies.

 

Responsibilities for the Technical Support Engineer include:

  • Provide customer assistance over the phone, email, web sharing applications
  • Document all issues and resolutions while supporting customers
  • Maintain understanding and broad knowledge of product information
  • Work closely and often with the engineering group, changing products due to customer needs
  • Gain understanding of Microsoft ecosystem integrated with company products, collaborating with other members of the team to deliver positive experience to end users

 

Qualifications for the Technical Support Engineer include:

  • Working experience with Microsoft Skype for Business and Office365 applications, including installation and configuration
  • General understanding of Networking and VOIP
  • MCP or MCSE certifications is a plus

 

Compensation for the Technical Support Engineer include:

  • Salary Range: $70,000 - $85,000
  • Full Benefits: Healthcare, Dental, Vision, 401k, and Paid Time Off

 

 

 

Please send resumes to Jared Iak at jiak@pipercompanies.com

 

Key Words: Technical Support Engineer, Support Engineer, TSE, Technical Support, Systems Administrator, Systems Admin, Microsoft, Office 365, Office365, O365, O 365, Skype, Skype for Business, Microsoft Skype for Business, Skype, VOIP, SIP, IIS, Active Directory, Telecom, Telecommunications, Data, Session Border Controllers, SBCs, Media Gateways, IP, MCP, MCSE

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New Search

Job Id:

20966

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27518

Security Clearance:

No Clearance

Business Unit:

Piper Companies