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Technical Support Engineer

Job Attributes

Job Id:

21750

Job Category:

Engineering

Job Location:

Morrisville, NC  27560

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Technical Support Engineer

 

Piper Companies is currently looking for a Technical Support Engineer (TSE) in Morrisville, North Carolina (NC), supporting a Cybersecurity team providing customers with defense and ongoing prevention against data attacks within an ever-growing data world.

 Responsibilities for the Technical Support Engineer include:

  • Troubleshoot technical issues and respond to customer inquiries daily, providing prompt resolution.
  • Oversee remote sessions to troubleshoot and configure technical environments
  • Run scripts, configure new domains, and set up command lines as required

Qualifications for the Technical Support Engineer include:

  • 3+ years’ experience with Tier II support as a System Administrator, Technical Support Engineer or equivalent
  • Strong knowledge of SQL, Active Directory, and Exchange
  • Prior experience working with MSPs, including strong customer facing skills
  • Microsoft certification (i.e. MCSE or MCP) preferred
  • Bachelor’s Degree in Computer Science or Information Technology or equivalent

Compensation for the Technical Support Engineer include:

  • Salary Range: $65,000-$95,000 based on experience
  • Comprehensive benefits package includes PTO, bonus, 401K flex schedule and employee stock purchase plan

 

Please send resumes to Liz Collins at ecollins@pipercompanies.com 

Keywords:

Engineer, tier II, tier III, cybersecurity, system administrator, technical support representative, technical, support, representative, SQL, structured query language, AD, active directory, exchange, exchange migrations, MSP, managed service provider, MCSE, microsoft, microsoft certified systems engineer, MCP, microsoft certified professional, windows servers, networking, routing, TCP/IP, transmission control protocol/internet protocol, firewalls, databases, MSSQL, microsoft structured query language, storage devices, NetApp, network appliance, EMC, electromagnetic compatibility, Morrisville, north Carolina, NC, benefits, PTO, bonus, 401k, flex schedule, employee stock purchase plan

 

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Job Id:

21750

Job Category:

Engineering

Job Location:

Morrisville, NC  27560

Security Clearance:

No Clearance

Business Unit:

Piper Companies