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Technical Support Engineer

Job Attributes

Job Id:

25261

Job Category:

Software Applications & ERP

Job Location:

Durham, NC  27701

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

 Technical Support Engineer

Piper Companies is seeking a Technical Support Engineer for a global leading networking services organization in the Raleigh-Durham, North Carolina region. The Technical Support Engineer will handle issues at a high-level in an advanced technical environment. The Technical Support Engineer will possess excellent troubleshooting and leadership skills.

Responsibilities for the Technical Support Engineer include:

  • Handle critical issues for customers
  • Recreate customer problems in a technical lab setting
  • Identify defects, implement solutions, and input data
  • Produce plans of action for various projects
  • Create new technologies to help improve overall network function
  • Provide mentorship to colleagues
  • Implement expert beta support to establish successful outcomes

Requirements for the Technical Support Engineer include:

  • 3+ years of professional experience in network engineering
  • Strong knowledge of routing and switching
  • Experience using technologies including: networking, Linux, VMware, and operating systems
  • Understand automation tools
  • Excellent customer service skills
  • Strong verbal and written communications
  • Bachelor’s Degree and/or relevant work experience

Compensation of the Technical Support Engineer: $60,000-$90,000 plus a comprehensive benefits package

 

Please send resumes to BSmith@zpgroup.com  

 

  • No relocation assistance, sponsorship, or C2C arrangements available

 

Keywords:  Technical Support Engineer, Virtualization, troubleshooting, beta support, Linux, VMware, routing, switching, automation, Raleigh-Durham, North Carolina

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New Search

Job Id:

25261

Job Category:

Software Applications & ERP

Job Location:

Durham, NC  27701

Security Clearance:

No Clearance

Business Unit:

Piper Companies