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Technical Support Engineer

Job Attributes

Job Id:

30102

Job Category:

Information Technology

Job Location:

Durham, NC  27701

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions

JOB DESCRIPTION

Technical Support Engineer

Piper Companies is seeking a Technical Support Engineer for a global leading networking services organization in the Raleigh-Durham, North Carolina region. The Technical Support Engineer will handle issues at a high-level in an advanced technical environment. The Technical Support Engineer will possess excellent troubleshooting and leadership skills.


Responsibilities for the Technical Support Engineer include:

  • Handle critical issues for customers
  • Recreate customer problems in a technical lab setting
  • Identify defects, implement solutions, and input data
  • Produce plans of action for various projects
  • Create new technologies to help improve overall network function
  • Provide mentorship to colleagues
  • Implement expert beta support to establish successful outcomes


Requirements for the Technical Support Engineer include:

  • 2+ years of professional experience in network engineering
  • Strong knowledge of routing and switching
  • Experience troubleshooting complex tier III routing protocols
  • Flexibility to work a night shift once a week on a rotational basis
  • iOS XR experience is preferred 
  • Strong verbal and written communications
  • Bachelor’s Degree and/or relevant work experience


Compensation of the Technical Support Engineer: $70,000-$100,000 plus a comprehensive benefits package


Please send resumes to bsmith@pipercompanies.com

  • No relocation assistance, sponsorship, or C2C arrangements available


Keywords: Technical Support Engineer, TSE, Customer Support Engineer, troubleshooting, iOS XR, networking, routing, switching, routers, switches, tier III, customer support, technical support, benefits, Raleigh, Durham, North Carolina 


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New Search

Job Id:

30102

Job Category:

Information Technology

Job Location:

Durham, NC  27701

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions