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Technical Support Technician

Job Attributes

Job Id:

24003

Job Category:

IT Infrastructure

Job Location:

King Of Prussia, PA  19406

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Piper Companies is currently seeking a Technical Support Technician in King of Prussia, Pennsylvania (PA).

Responsibilities for the Technical Support Technician? include:

  • Respond to user service requests; and resolve trouble tickets using ServiceNow for Trouble Ticketing. Escalate issues when required.
  • Monitor and break/ fix servers in a server room.
  • Troubleshooting server matters including systems, applications, and connectivity issues.

Qualifications for the Technical Support Technician include:

  • 0-3 years of IT Support and Customer service experience
  • Experience with some type of trouble ticketing software (ServiceNow, Remedy, Heat, etc.)
  • Excellent customer service experience, call center experience preferred
  • Help Desk experience preferred

Compensation for the Technical Support Technician includes:

  • Salary Range: ~$30,000
  • Full Benefits: Cigna Healthcare, MetLife Dental, VSP Vision, 401k with Voya

Please send resumes to Charles McShane at cmcshane@pipercompanies.com

Keywords:

IT support, tech support, technical support, help desk, call center, customer service, pc support, computer, server, network operations center, noc, data center, monitor, servicenow, heat, remedy, ticket, trouble ticketing, ticketing, escalation, escalate, phone support, geek squad, apple genius

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New Search

Job Id:

24003

Job Category:

IT Infrastructure

Job Location:

King Of Prussia, PA  19406

Security Clearance:

No Clearance

Business Unit:

Piper Companies