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Technical Support

Job Attributes

Job Id:

19367

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27608

Security Clearance:

Not Defined

Business Unit:

Piper Companies

JOB DESCRIPTION

Technical Support Specialist

           

Piper Enterprise Solutions is currently looking for a Technical Support Specialist in Raleigh, NC to support a Software as a Service technology firm.  Our client provides an amazing work environment and culture that is award-winning in the Triangle 6 years in a row.

 

Responsibilities for the Technical Support Specialist include:

  • Resolve technical software related issues providing a high-level customer service process
  • Provide technical support via phone for multiple applications
  • Upgrade suite of applications across windows servers
  • Document issues, process and customer feedback
  • Install, upgrade multiple software products and communicate escalated issues to team

 

Qualifications for the Technical Support Specialist include:

 

  • 2+ years working in windows environment, 2008 or later, desktop operating systems, Terminal Server, solving network connectivity issues and remote desktop control solutions
  • Strong problem solving and customer service skills
  • Background working in a team environment solving software and network related issues
  • Flexible with working hours, maybe some weekends (rotation)
  • Bachelor’s degree preferred, Associates or equivalent experience accepted
  • Compensation for the Technical Support Specialist includes:

 

Compensation for the Technical Support Specialist: 

  • Hourly pay ranges based on experience
  • Potential to convert to FTE
  • Full Benefits: Medical, Dental, 401K and PTO

 

Please email ONLY qualified resumes to Chris Hadley at chadley@pipercompanies.com

 

Apply Now

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Job Id:

19367

Job Category:

IT Infrastructure

Job Location:

Raleigh, NC  27608

Security Clearance:

Not Defined

Business Unit:

Piper Companies