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Telecom Engineer

Job Attributes

Job Id:

28580

Job Category:

Engineering

Job Location:

Sparks, MD  21152

Security Clearance:

Not Defined

Business Unit:

Piper Companies

JOB DESCRIPTION

Position: Telecom Engineer

Location: Hunt Valley, MD

Length: 6 Month contract to hire

Hours: 8:15-5 PM

Compensation: Competitive based on years of relevant experience & education

 

Summary:

Our client is looking for someone who is responsible for infrastructure supporting web services platforms.  This includes the architecture, maintenance and monitoring.

 

Responsibilities:

  • Maintain network operations on a day-to-day basis for a complex network of over 400 workstations and 150 servers as part of the Infrastructure Services team.
  • Troubleshoot and proactively monitor telecommunications systems, including the Mitel PBX, Oaisys Call recording, Voice4Net surveys & screen pops, MiCollab, IVR, Biscom Faxcom.
  • Provide documentation of telecom systems and network topology.
  • Implement authorized network enhancements and special projects as assigned, in conjunction and collaboration with call center teams.
  • Support and maintain recovery systems and operations, including but not limited to: maintaining backup system configuration, performing backup system upgrades, monitoring backups, and performing restores as needed.
  • Participate in a rotating on-call support schedule.
  • Supports the organization in the design and implementation of network components.
  • Recommend new and emerging technologies to solve call center/customer service problems.
  • Ensure cost-effective telecommunications services through periodic review of proper licensing, billing reports and contracts.
  • Performs other duties as assigned.

 

Requirements:

  • Bachelor of Science degree in Information Technology or Computer Science preferred, or demonstrated equivalent of work experience and industry accreditation.
  • 5 years System Engineering experience
  • Technical certification training in telecommunications services (i.e. Mitel, Skype, Cisco)
  • Expert experience supporting Mitel technologies (i.e. PBX, ACD, IVR, Oaysis).
  • Extensive experience supporting medium to large call centers.
  • Extensive experience in Microsoft operating systems, both workstation and server.
  • Strong experience with managing telecom circuits (i.e. SIP trunks), vendors and contracts
  • Experience with VMware ESXi in a clustered environment.
  • Experience implementing and supporting Microsoft clustering.
  • Experience with collaboration technologies (i.e. Skype for Business, WebEx, etc.)
  • Ability to administer large and complex computer networks.

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New Search

Job Id:

28580

Job Category:

Engineering

Job Location:

Sparks, MD  21152

Security Clearance:

Not Defined

Business Unit:

Piper Companies