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Telecom Engineer

Job Attributes

Job Id:

32963

Job Category:

IT Infrastructure

Job Location:

Lancaster, PA  

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions

JOB DESCRIPTION

Piper Companies is looking for a Telecom Engineer with Avaya in Lancaster, PA for a major multi-hospital health system.


Responsibilities for the Telecom Engineer include:

·      You will be responsible for overall design, expansion, and enhancements of IVRs related to generating new revenue streams.

·      Responsible for all IVR projects from inception to implementation and post cut-over support.

·      Independently designs and deploys new applications with other IT systems integration for the Avaya Experience Portal and POM outbound dialers.

·      Designs and validates dialing rules meet FCC regulations for all dialing campaigns. 

·      Monitors alarms, leads and assists with troubleshooting of Avaya related issues as required.

·      Provides support and engineering for call center applications integrations such as CTI, screen Pops, Avaya agent desktop and Avaya DSS application design.


Qualifications for the Telecom Engineer include:

·      3 plus years of Avaya IVRs and dialers.

·      Demonstrate experience delivering on multiple, simultaneous projects. 

·      Experience with vendor management and performance to ensure compliance with commitments and budget.

·      Expertise with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture).

·      Develops applications that can retrieve data using various databases such as Oracle 9i and SQL Server 7.0


Benefits/hours for the Telecom Engineer:

·      Comprehensive benefit package: UnitedHealthcare Medical, Guardian Dental, VSP Vision, ADP 401k, and Paid Time Off

·      This position is in Lancaster, PA. Remote candidates will be considered and relocation packages available in relevant situations.


Keywords:

Unified Communications, Integrated Voice Response, IVR, Avaya, Portal, POM outbound, dialers, recommendations, designs, Avaya, Aura, platforms, FCC, regulations, campaigns, Monitors, alarms, troubleshooting, CTI, screen Pops, DSS, SBCs, Gateways, SIP, circuit switching, VoIP, architecture, Oracle, SQL

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New Search

Job Id:

32963

Job Category:

IT Infrastructure

Job Location:

Lancaster, PA  

Security Clearance:

None

Business Unit:

Piper Companies

Division:

Piper Enterprise Solutions