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Unified Communications (UC) Engineer

Job Attributes

Job Id:

28796

Job Category:

IT Infrastructure

Job Location:

Twinsburg, OH  44087

Security Clearance:

No Clearance

Business Unit:

Piper Companies

JOB DESCRIPTION

Piper Companies is currently looking for a Level 2 & Level 3 - Unified Communications (UC) Engineer to join one of their customers. This is a Full Time – Direct Hire opportunity with Full benefits, PTO, New & Cutting-Edge Technology, and Fantastic Internal Training & Development Opportunities.

This person will work in a fast-paced virtual NOC, troubleshooting UC related incidents for customers across the globe in 70+ countries.

Responsibilities for the L2/L3 Unified Communications (UC) Engineer Include:

  • Responsible for incident resolution, following change management process and implementation changes
  • Manage change and incident que, updating ticketing system with detailed notes
  • Take Escalations received from service desk
  • Work with internal teams such as Operations, Development, etc.

 Qualifications for the L2/L3 Unified Communications (UC) Engineer Include:

  • 3+ years’ experience with UC/UCC
  • Troubleshooting Experience in following technologies (Not all Required)
    • Cisco Unified Communications Manager 9.x and above
    • Cisco Unity Connection
    • Cisco IM&P and Jabber Clients
    • Cisco Voice Gateways / CUBEs
    • Cisco Unified Contact Center
    • Cisco Voice Portal (CVP)
    • Cisco UCS Platform
    • VMWare 5.x and above
    • Cisco Unified SIP Proxy (CUSP)
    • Signaling Protocols such as SIP, H323, SCCP, and MGCP

 Compensation for the L2/L3 Unified Communications (UC) Engineer Include:

  • Salary Range: $80,000 - $140,000
  • Competitive Benefits Package: PTO, Stock Options, Medical, Dental, etc.

 

Please send resumes to Jared Iak at  jiak@pipercompanies.com  

 Keywords: Technical Support Engineer, Technical Support, Support Engineer, Tech Support, Tech Support Engineer, TSE, Enterprise, Systems Engineering, Systems Engineer, Systems Admin, Systems Administrator, Cloud Data Management, Data, Cloud, Backup, Recovery, CRM, Salesforce, Jira, Confluence, Atlassian Suite, Atlassian, Slack, Escalation, Storage, Backup, Snapshots, Replication, Data recovery, Networking, VMware, Virtualization, Linux, Scripting, Python, Perl,  Windows, SQL, Oracle, Exchange, Active Directory, NetBackup, Net App, Cloud/Amazon, Backlog, Windows Server, Command Line, GUI, Amazon, Azure, NAS product, Remedy, Atlassian, RedHat, RHEL, Centos, Hyper V, Virtual, Vmotion, VMware, Networking, Security, TCP/IP, HTTP, Load balancers, proxies, firewalls, SQL, EMC, Tier 3, Tier 2, Escalation, Senior Support, R&D, Development, Engineering.

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New Search

Job Id:

28796

Job Category:

IT Infrastructure

Job Location:

Twinsburg, OH  44087

Security Clearance:

No Clearance

Business Unit:

Piper Companies