Operations Associate

Piper Companies is seeking a Operations Associate to join an insurance company for a full-time position. This is a hybrid role (Tuesday through Thursday on-site in Durham, NC).

Responsibilities:

• Evaluate, investigate, and resolve claims, providing customer support through phone, email, and video calls.
• Verify and analyze data to ensure valid claims and proper settlements.
• Communicate with claimants, medical professionals, and legal counsel as needed.
• Manage time effectively to handle new and pending claims and customer service requests.
• Maintain quality and production standards and suggest process improvements.
• Comply with HIPAA, Diversity Principles, and other corporate policies.

Requirements:

• Strong organizational skills and ability to recall complex business rules and state regulations.
• Detail-oriented and efficient.
• Excellent communication skills and ability to work with diverse personality types.
• Bachelor's degree required

Compensation:

• Hourly rate: $23/hr
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law

This job opens for applications on 3/20/25. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Customer Service, Claims Specialist, claims processing, customer support, organization, call center, HIPAA, data, phone support, detail-oriented, empathetic, empathy, people skills, communication, process improvement, operations, insurance, annuity, life, operational support

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